Privacy and Policy

At Ecolve Industries, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

This policy applies to all users, regardless of location, and includes important details for users from India, the European Economic Area (EEA), and other regions.

Ecolve Industries was founded on February 10, 2025, with a vision to deliver sustainable, eco-conscious products for modern consumers. Based in India, we aim to lead innovation in the eco-friendly product space while respecting user data and privacy rights globally.

We collect two types of information:

A. Personal Data
Information that can be used to identify you directly or indirectly, such as:

• Full Name
• Email Address
• Phone Number
• Address (including city, state, postal code)
• Payment Information (processed through secure third-party services)
• Preferences and Communication Opt-ins

B. Usage Data
Automatically collected data about how you use our site:

• IP address
• Browser type and version
• Device information (mobile/desktop)
• Pages visited
• Time spent on pages
• Click actions and user behavior patterns

We gather data in three main ways:

1. When you provide it – via forms, checkout, subscriptions, or support requests.
2. Automatically – through browser interactions, cookies, or analytical tools.
3. From third parties – such as payment gateways or advertising partners.

We use your personal and usage data to:

• Provide, maintain, and improve our services and products
• Process your orders and manage transactions securely
• Respond to your inquiries and provide customer support
• Send newsletters, offers, or marketing updates (with opt-out options)
• Conduct analytics to understand usage and improve website performance
• Comply with legal obligations and protect against fraud

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Contract performance – to deliver products or services you request
• Your consent – for newsletters, promotions, and data tracking
• Legitimate interest – for analytics, security, and service improvement
• Compliance with legal obligations – e.g., invoicing, fraud prevention

We keep your personal data:

• Only as long as needed for the purposes outlined in this policy
• To comply with legal or tax obligations
• For internal analytics (usage data is typically kept for a shorter duration)

Since we are based in India, your data may be transferred to, stored in, or processed outside of your country of residence. We take reasonable steps to ensure your data is handled securely and in compliance with applicable privacy laws.

We do not sell your data. We may share it with:

• Service providers – such as payment processors, cloud storage, or shipping carriers
• Government authorities – if required by law or legal process
• Security partners – for fraud detection or protection

All third parties are contractually obligated to protect your data.

We implement industry-standard technical and organizational security measures such as:

• SSL encryption
• Secure payment gateways (PCI-DSS compliant)
• Access controls and authentication protocols

However, no method of transmission over the internet is 100% secure.

Depending on your region, you may have rights to:

• Access your personal data
• Correct inaccuracies
• Delete data (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent
• Data portability (receive your data in a machine-readable format)

To exercise these rights, please email us at support@ecolvegroup.in. We may require identity verification.

Our services are not intended for anyone under 18. We do not knowingly collect personal data from minors. If you believe your child has shared data with us, contact us immediately and we’ll delete it.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Always read their privacy policies.

We may update this Privacy Policy periodically. You’ll be notified of any significant changes via email or a notice on our website. The updated policy will always be available on this page.

Last Updated: February 10, 2025